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Full Title
SOCIOLOGIA DEL LAVORO
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Publisher
FrancoAngeli
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ISSN
0392-5048 (Printed Journal)
1972-554X (Online Journal)
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Journal Issue Number
154
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Journal Issue Designation
154
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Journal Issue Date (YYYY/MM)
2019/09
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Full Title
When the law is not enough. Caseworkers' ideas of justice in practices
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By (author)
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First Page
163
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Last Page
182
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Language of text
English
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Publication Date
2019/09
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Copyright
2019 FrancoAngeli srl
Introduction or preface
Drawing from Lipsky's (1980) concept of street-level bureaucracy and the theories of justice (Rawls, 1971; Mashaw, 1983; Elster, 1992), this paper is focused on the dilemmas that social welfare services' caseworkers face in their daily work. The field research is based on the collection and comparison of caseworkers' narratives about complex cases. It was conducted within services located in the North and South of Europe: Bologna in Central Italy and Copenhagen in Denmark. Social work practices are analysed through caseworkers' narratives to understand how their ideas influence the services. This study is intended to answer the following research questions: What challenges do caseworkers have to cope with? How do they manage their discretion to shape ‘fair' decisions? What conditions and limits contribute to shaping the services' final decisions? What principles of justice regulate the processing of cases, and thus what concrete ideas of social justice underpin the services?
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